Try a USB 'Y' cable (if you are using a USB powered monitor product)Įnsure you connect both ends of the 'Y' cable to USB ports on your PCħ. We have also been made aware of rare quality issues with selected USB ports on a laptop series.Ħ. Check if the same behaviour is observed with a different USB cable or USB portĪs with other kinds of cable, USB cable quality can vary. Some USB 3.0 enabled PCs can exhibit issues on USB 3.0 ports but not on USB 2.0 portsĥ. Check if the same behaviour is seen when connected to a USB 2.0 port on your PC (or if none is available with a USB 2.0 cable) Visit your PC manufacturer's website to see if there is a BIOS update available for your computer.Īlso check if USB 3.0 mode (if present) is enabled in your BIOSĤ. Check if you have the latest BIOS version installed on your PC If you have Windows 7 installed see this article to obtain the latest USB 3.0 host controller driverģ. Check if you have the latest USB 3.0 host controller driver installed on your PC You can locate the latest version on our Driver DownloadsĢ. Check if you have the latest DisplayLink software installed
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